Voice
Recording and the Law
The basic
advice on this subject is that one party in the conversation must be aware
that recording of the conversation is taking place and best endeavours must
be made to advise the other party also. If the other party is not aware and
has not given their consent it is illegal to play these recordings to a 3rd
party.
Ways by which advising on recording may be given include verbal at the start
of the conversation, pre recorded message information, advertising material,
headed paper.
The data protection act also needs to taken into account with regard to the
storing and access of telephone conversations.
ArcAngels will be pleased to offer advice based on specific customer requirements.