March 2009

FSA’s new call recording regulations for UK companies
Under regulations introduced by the Financial Services Authority (FSA) 6th March 2009 UK financial institutions now have to record and store telephone conversations and electronic communications relating to client orders. Firms will have to record all telephone conversations and electronic communications involving client orders for the equity, bond and derivatives markets and retain the files for six months. Electronic communication includes e-mail, instant messaging and faxes.
The FSA has applied an exemption to recording voice conversations on mobile phones and other handheld devices for the next 18 months, claiming that technology required to tape and store mobile phone conversations is new and untested.
ArcAngel Technology is in a position to be able to offer systems to record mobile phones which will ensure that each and every call made or taken will be recorded without control or intervention by the user.