Hosted Telephony Solutions
Business applications delivered via the web or telephony network with zero capital outlay.

• Call Recording- Secure call recording for Dispute Resolution and Agent Quality Monitoring

• Predictive Dialling- OFCOM compliant dialling platform.

• Dynamic Call Routing- Automatically re-route calls when the situation demands.
  -Overload Capacity
  -ACD Functions
  -Disaster recovery
  
• Dynamic CLI Presentation– Present a specific number to all callers so that return calls are handled by the right people.

• Interactive Voice Response (IVR)– Overflow services
  - Disaster Recovery
  - Customer Satisfaction Surveys
  - Credit Card Payments/Data Capture

• Mobile to Mobile Call Recording– Record the mobile phones of field and home workers.

Who should consider a hosted service? Any organisation wishing to access the latest technology without capital expenditure, SME’s, rapidly growing organisations, emergency services, organisations with multiple sites.

For further information please email info@arcangel-technology.co.uk

Or telephone 01892 829012